What should I bring?
Weather appropriate clothing, footwear for moderate walking, swimwear, beach towel, sunscreen, sunglasses, hat, jacket, cash or card for any additional purchases, water bottle for shore excursions.
What type of menu is available?
Breakfast, Lunch and Dinner will be buffet style with a varied menu and a wide range of options.
Do you cater for specific dietary requirements or food allergies?
Please ensure you advise any special dietary requirements and/or medical conditions at the time of booking.
Can I take my own Alcohol?
BYO Alcohol is not permitted. Alcohol is available for purchase from our fully licensed bar on board, with a great range of beers and wines on offer.
Are snacks available outside meal times?
A small selection of snacks are available for purchase outside of meal times.
Where will the boat anchor for the evenings?
A sample itinerary has been provided as a guide, however the final cruise itineraries will be dependent on the weather throughout the trip. There will be an evening briefing each night to outline the planned activity for the following day based on weather conditions.
What on board entertainment, water activities and shore excursions are available?
Island Walks, Wildlife encounters, Conservation education excursions, Historic & cultural site excursions, Visits to wineries, Guided Kayaking, Tender excursions, Swimming, Snorkeling & SUP (Stand-up paddleboarding), Evening Cocktail Hour, Board Games, TV, inherent with the routes travelled, opportunistic wildlife viewing including whales, dolphins, seals, penguins, birdlife and more.
Is there Wi-Fi available on board?
Yes, Wi-Fi is complimentary on board for all guests (where service is accessible)
Are children permitted?
Children must be 5 years or over for the Explore Expedition Cruises. Standard per person rates apply to children 5 years and over.
Is there a baggage limit?
There is no baggage limit
When can I check in and board the boat?
All passengers must be checked in at least 30 minutes prior to departure. Boarding is available 60 minutes prior to departure.
How often is the cabin serviced?
Cabins receive a light service daily
What bathroom amenities are included in the room?
Soap, shampoo, conditioner and body lotion are supplied in all cabins
What is the bedding configuration and what size beds are in the rooms?
Double cabins have a super king sized bed and twin share cabins have two standard single beds
Is there a dress code for dinner?
Casual or Smart Casual is appropriate for all evenings.
Are there TV’s in the cabins?
No. A TV is located in the main lounge.
Is smoking permitted?
Smoking is only permitted in the specifically designated outdoor smoking area
Does the boat have accessible cabins & facilities?
Mobility access to this vessel is limited and there are multiple stairways to get between decks. Please contact us for more details if you have limited mobility.
Are medical services available on board?
Multiple crew are first-aid trained, please advise any medical conditions at time of booking and before boarding the vessel.
When is payment required?
Full payment must be made at time of booking.
What is the refund and cancellation policy?
A full refund will be provided if bookings are cancelled 14 days or more before departure. Bookings are non-refundable if cancelled within 14 days of departure, or in the event of a no-show. Please note, All departures are subject to minimum numbers, sea and weather conditions and Explore Group reserves the right to cancel departures in the event that requirements are not met.
What if there are travel restrictions due to Covid-19?
If the cruise is unable to operate as scheduled, or customers aren’t able to travel, due to Covid-19 restrictions within New Zealand, a full refund will be provided.
Are there any items that are prohibited?
Dangerous goods must be declared before travel on all Explore Group products and services. This includes but not limited to Gas Bottles, Dive Tanks, Fuel including Kerosene, Diesel and Petrol. Methylated Spirits and other flammable liquids or substances. We are limited in the quantity that we can carry, please call our team for more details.
