Explore Group (New Zealand) Terms and Conditions
Booking may be cancelled without penalty up to 24 hours before departure of the trip.
Cancellations within 24 hours and No Shows are subject to a 100% cancellation charge. We recommend our guests should hold a comprehensive travel insurance policy in case of any unexpected changes in their travel plans that may incur a cancellation fee.
We require seven days' notice for charters and 24 hours' notice for individuals if the booking is to be cancelled. If an alternative date is not arranged, the full price will be charged. If a charter booking is cancelled within seven days of the sailing only the deposit will be charged.
In the event we cancel the trip due to the weather or any other circumstances beyond our control a full refund will be given if an alternative date cannot be arranged.
A 20% non-refundable deposit is required to secure the charter. And full payment is due at least 7 days prior to departure.
All departures are subject to demand, wind and weather conditions.
Some trips are adventure activities and are not recommended for pregnant women and people with medical conditions, please consult skipper prior to departure.
Swimming with dolphins can be strenuous physical activity which may increase the health and safety risk for persons suffering from medical conditions. Anyone who may be affected and is intending to swim will need to inform the crew before entering the water.
Children under 8 years old are not permitted to swim with the dolphins.
Children between 8 and 12 need to be confident in the water and supervised in the water by an adult or guardian at all times.
To the extent permitted by law, all our liability for your property or disruption to travel plans is excluded. This exclusion is subject to any rights or remedies you may have under the Consumer Guarantees Act 1993.
Explore and associated companies reserve the right to alter proposed routes or cancel any departure in the interest of passenger safety or comfort.
Prices are subject to change without notice.